Retention reduces turnover costs and vacancy loss. Centralize communication, set expectations, and keep tenants informed on maintenance progress. Use CSAT after each job.

Playbook

• Response‑time SLAs: acknowledge within 1 hour, schedule within 24 hours.
• Status updates via email/SMS; self‑service portal for requests.
• Proactive inspections to prevent surprise failures.
• Track renewals, CSAT, and NPS per property.

SEO keywords

tenant experience, resident portal, maintenance SLAs, property management retention