Automating Maintenance: Tickets, SLAs, and Vendor Management
• 9 min
Start with a single intake and triage queue. Use categorization to route emergencies and bundle routine work by building. Track first‑response and completion SLAs.
Workflow tips
- Photo/Video required on submission; better diagnostics, fewer truck rolls.
- Preferred vendor pools per trade; auto‑assign based on zone and rating.
- Owner dashboard with budget vs. actual and upcoming CapEx.
SEO keywords
maintenance software, property maintenance automation, service level agreements